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Who we are
Turnaround provides essential information for those affected by gambling harm, empowering them to take control of their situations and seek the support they need
Turnaround
Turnaround, run by Asian Family Services, offers support for individuals impacted by gambling, including their families, friends, work colleagues and communities. We help Asian communities in New Zealand by promoting open discussions about gambling and providing practical solutions for positive change.
Our focus is on creating a welcoming, non-judgmental environment and providing accurate, expert-reviewed information to empower you to make informed choices.
Asian Family Services
Asian Family Services was established in 1998. Minimising and preventing gambling harm among our Asian communities has been our core mission since day one. From a small team of 3 to now over 40, everyone at Asian Family Services is dedicated to supporting Asian people living in Aotearoa New Zealand. Our team is made up of counsellors, social workers, occupational therapists, psychologists, public health practitioners, peer support workers and many more.
Our culturally tailored services
Asian Helpline
This is a free, anonymous and confidential phone service for Asian communities living in New Zealand available in several different Asian languages and English.
Find out more about the our helpline by clicking here.
Gambling Harm Minimisation Counselling Services
A specialised free counselling services and support for East Asian gamblers, families, and others impacted by gambling harm.
Check out how to access the services by clicking here.
Multi-Venue Exclusion Coordination
This is a free, confidential service for all gamblers who want to take a break. We can support you throughout the process from assessment to gambling venues exclusion (TAB, casino, etc.). All discussions and information we have will remain confidential.
Asian Wellbeing Services
We established this service in 2016 to provide self-funded access to a broader range of mental health professionals including psychologists, psychotherapists, art therapists, occupational therapists and others. This service is suited if you’re looking to explore non-gambling related concerns in your mind.
Public Health Services
We engage with your community by offering free gambling harm awareness presentations and workshops. We also build relationships with your local organisations to make sure they are equipped to support you whenever and wherever they can.
Incredible Years Parenting Programme
The programme aims to encourage positive family relationships for parents of 3 to 8 years old through practical strategies and suggestions.
Kia Ora Ake Child and Youth Mental Health and Wellbeing
Kia Ora Ake is a multi-dimensional, preventative intervention for primary and intermediate- aged (5-12) children and their family to improve wellbeing based. It is delivered in small groups and individually by Clinicians and Peer Support Workers in designated schools.
Being culturally tailored is at the heart of all our services and what makes Asian Family Services unique and incredibly valuable. We share the culture and language of the communities we serve. This enables us to connect with clients and communities on a deeper level. This cultural expertise is what helps us to more effectively support our clients on their
recovery journeys and advocating for our communities.
Frequently asked questions
What is counselling?
Counselling offers a safe and confidential space to discuss your concerns, whether individually, as a couple, with family, or in groups, either in person, by phone, or online.
Our counsellors use various skills to help you identify and cope with life’s challenges, enhance self-worth, and make informed decisions. They focus on building a trusting and non-judgmental relationship, supporting you in finding clarity and new perspectives for positive change.
Reference:
What is counselling, New Zealand Association Counsellors, 2024
Are these services confidential?
Confidentiality ensures that your personal, identifiable, and medical information remains private. Under the Health Information Privacy Code of 1994, healthcare providers are prohibited from discussing your appointments with anyone once you reach the age of 16, even if those individuals are family members who attend the same clinic or see the same doctor.
Information may only be shared when necessary to safeguard your well-being, such as in cases where there is a concern regarding self-harm or potential harm from others. In such instances, the provider will communicate with you about who they intend to involve and the reasons for doing so. In more serious situations, they may also disclose information to governmental authorities, such as law enforcement, without your consent.
Call Asian Family Services at 0800 862 342 to learn more.
Reference:
Confidentiality (health privacy) for teens & young adult, Healthinfo Canterbury, Te Whatu Ora, 2024
“It is extremely helpful to receive kind services without any cultural or language barriers.”
Next steps
Learn more about gambling harm
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Worried about someone else's gambling
When someone you care about is struggling with harmful gambling, knowing how to support them can make a big difference
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Advice to keep in mind if you're gambling
Gambling is often seen as a form of entertainment but if you’re gambling to make money, escape everyday stress, or spending more than you can afford, it can quickly cause problems.
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What is risky gambling?
All gambling carries some risk, but some types of gambling carry more risk than others.
Get support now
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Call us
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Free text
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Opening hours
Monday - Friday, 9am - 8pm
(Except public holiday)
Asian Family Services offers a free, confidential and anonymous phone service for Asian communities living in New Zealand available in several different Asian languages and English. If you’re stressed about your gambling or worried about some else's, we can help.
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